» How long will my order take to arrive?

All orders that are verified and confirmed are shipped within two business days. You can track your order when you receive the confirmation email with tracking.

» How do I know when my order is shipped?

Once your order has been dispatched you will receive a confirmation email from buddii. Your order status will display as shipped or completed.

» Where is my tracking number?

You can track your order from our email.

» Return/Refund Policy?

For sanitary and safety purposes, we will not accept returns on any items that are open.

Any unopened or unused items can be returned.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also cover your return shipping costs if the return is a result of our error. You should expect to receive your refund within 1-3 weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (3-5 business days). If you need to return an item, simply login to your account, view the order using the Complete Orders link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

» Order Cancellation?

For order cancellation requests, you must use our “Contact Us” with the Title “Cancel Request: Order #”. Any attempts to cancel the order may delayed or missed cancellation request. Once the order has been shipped, we will not be able to cancel the order.

» Missing, & Wrong Items?

In the event that you were shipped the wrong item or the item is missing, please email a photo of the products sent to info@buddii.com. We will re-ship you the correct order.

» Return Shipping Costs?

Customers are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items, or refund the cost of the items if you have opted to receive a refund. All shipping charges are non-refundable

» Where is my credit card processed?

Buddii credit card processing is performed in the European Union.  Charges on your statement will appear as Buddii442037461393.  Some credit card companies are known to decline payments processed outside the United States.  Please contact your credit card company in the event that the order is decline.