The BUDDII LTD Return Policy is crafted to provide the customer with a means of resolving product issues. While we try very hard to address your concerns to the best of our ability, resolution does not always result in replacement. If you have an issue with your order, please email us at firstname.lastname@example.org, or use our Contact Us page or call us on (951) 266-9362.
Many products in our industry are NOT covered by warranty either by the manufacturer or by BUDDII . These may include but are not limited to the following: Taste, Effectiveness and Desired Outcome.
- 60 days from date of purchase wrong Item received.
- 60 days from date of purchase for change of mind (items cannot be opened)
- Shipping and Handling cost on exchanges is at the buyer's expense.
The items must be in new condition. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense. The cost of the initial shipping charge incurred by the customer during the original purchase is not eligible for refund or credit at any time. Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a prepaid return label.
Items returned that do not meet this criteria will be rejected. Once the item has been received and approved, a replacement item will be shipped out to you. Checklist for Returning Your Item Before you can return an item for any reason, you must first contact customer service. Items returned without prior notice will be returned at the sender’s expense. Items for return must be properly packaged to prevent damage while in transit.
We recommend using padded envelopes and bubble wrap. Improperly packaged or damaged-in-transit returns may be subject to rejection. In the case that we issue a return label for your product, you must use a Flat Rate Priority bubble mailer or the post office may not honor the postage.
Please include the packing slip with your return to ensure the fastest processing once your package arrives. Please allow 2-5 business days after arrival at our facility for your return to be processed or longer if packing slip is not included. All original product parts, packing material, and instructions must be included with the product. Missing items may subject the return to rejection. Unless an exception has been approved at the time you receive your return label, your return package must be postmarked within 48 hours of receiving your pre-paid return label.
Postage would be at the buyer’s expense and no guarantees are made on the result of these efforts. Return postage of your equipment is at our discretion. Packages/Items Damaged in Transit Should your package be damaged by the shipping carrier in transit to you, do not open it. Instead, please reject the delivery immediately by telling the carrier in person or by returning it to the Post Office immediately, and then contact us.
This will clear you of any responsibility, however, this can only be done with unopened packages. If you have already opened it, please contact BUDDII customer service within 24 hours of receiving your package. Please include detailed pictures of the damage to the package. At that time, a customer service representative will determine what action should be taken.